Returns & Exchanges
We want you to love your ROKA London bag, but if it is not quite right, you can return your unused items within 30 days of delivery. All returned products must be in their original condition with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Item
Place your unused ROKA bag in its original packaging, ensuring all labels and protective coverings are intact.
Ship It Back
Print your prepaid shipping label from the portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing