Frequently Asked Questions
Everything you need to know about your ROKA London experience.
What materials are used in ROKA London bags?
Our bags are crafted using high-quality, weather-resistant materials including triple-coated matte nylon and recycled canvas. All ROKA products are vegan-friendly and designed to be durable for everyday use.
How do I clean my ROKA London backpack?
While our bags are sturdy, we recommend wiping them with a damp sponge or cloth. For stubborn marks, use a small amount of mild soap. Avoid machine washing or tumble drying as this can damage the weather-resistant coating.
What is your shipping policy?
We offer standard and express shipping options worldwide. Orders are typically processed within 24-48 hours. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for unused items in their original packaging with tags attached. Please visit our Returns Portal to start the process for an exchange or a full refund.
Are ROKA London bags waterproof?
Our bags are highly water-resistant and designed to keep your belongings dry during rain showers. While they are not fully submersible, the triple-coated materials and sturdy zippers provide excellent protection against the elements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay, Google Pay, and Klarna for flexible financing.